Tuesday, January 10, 2012
Wednesday, November 02, 2011
Who needs a DSLR?
This past weekend I decided to go to Banff without lugging a DSLR or a camcorder. I just brought my iPhone 4S and a Panasonic Lumix waterproof pocket camera. The photograph here is from a panorama shot on the iPhone 4S, stitched in Pano.app.
Thursday, October 20, 2011
Changeover
I finally got my new iPhone 4S activated. The iPhone 3G in this photo served me faithfully for 3 years, and it still works, although it slowed down quite a bit after I installed iOS4 on it. The 4S is significantly faster, of course.
Friday, October 07, 2011
Birthplace of the Web
The web's inventor offers a few words in tribute to Steve Jobs, whose company NeXT created the platform on which the web was invented.
Thursday, October 06, 2011
Friday, September 09, 2011
Friday, August 12, 2011
Thursday, June 16, 2011
Monday, May 02, 2011
Thursday, April 28, 2011
Sunday, April 03, 2011
Tuesday, March 15, 2011
Friday, March 04, 2011
Sunday, February 06, 2011
Doing the Unlikely
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| Image source: Apple |
Wednesday, January 26, 2011
Friday, December 31, 2010
Doing the Right Thing
On Dec. 19, 2010, I ordered three items from the Canadian online Apple Store for my brother-in-law's Christmas present. The package was delivered on Dec. 22 to his home in Metro Vancouver. Unfortunately, one of the three items I ordered, an Apple Remote, was not in the package. Today I called Apple to follow up. The automated interactive voice response system took my order details, which I spoke in complete sentences as requested, then transferred me to a customer service agent, Stacy, who apologized for the oversight and arranged to have a free replacement shipped at no charge to my brother-in-law's address. The entire interaction was pleasant and took just a few minutes, consistent with the positive user experience Apple strives for in all of its products and services. Attention to detail is what sets Apple apart from many other organizations. It's yet another reason I'm a long-time Apple customer.Tuesday, December 07, 2010
Almost Like New Again
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| The old is new again |
Last week I made an appointment at a nearby Apple Store to resolve issues with duplicate contact and calendar data on my iPhone. The staffer who helped me noticed my late-2007 Macbook was missing a sliver of plastic from the front edge of the top plate that supports the keyboard and trackpad. According to him, certain MacBooks had quality issues with the plastic used for this part of the case, so he offered to replace the part overnight at no charge even though the computer was well past warranty and I'd bought it from the refurbished section of the Apple Online Store.I got my computer back today. The keyboard and trackpad—indeed the entire top plate—were brand new, as promised. The outer case had been cleaned and polished, so scratches and scuff marks from almost three years of daily use were gone. The display surface was also the cleanest I've seen since I first got the computer. The entire unit was returned to me in better physical condition than when I handed it in for repair.
I've been an Apple customer for 15+ years. Apple's not perfect, but it sure gets a lot of things right.
Wednesday, November 10, 2010
Sunday, October 17, 2010
Friday, October 01, 2010
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