Vancouver Cleanup: Post-Riots, a set by Maurice Li on Flickr.
A much nicer side to a great city.
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| Image source: Apple |
On Dec. 19, 2010, I ordered three items from the Canadian online Apple Store for my brother-in-law's Christmas present. The package was delivered on Dec. 22 to his home in Metro Vancouver. Unfortunately, one of the three items I ordered, an Apple Remote, was not in the package. Today I called Apple to follow up. The automated interactive voice response system took my order details, which I spoke in complete sentences as requested, then transferred me to a customer service agent, Stacy, who apologized for the oversight and arranged to have a free replacement shipped at no charge to my brother-in-law's address. The entire interaction was pleasant and took just a few minutes, consistent with the positive user experience Apple strives for in all of its products and services. Attention to detail is what sets Apple apart from many other organizations. It's yet another reason I'm a long-time Apple customer.![]() |
| The old is new again |
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| Say what? |
(iPad image © Apple)From: Bill GatesJan 2004 - Allchin (who led the Vista team) wrote:
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Subject: Windows Usability Systematic degradation flame
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don't drive usability issues
From: Jim Allchin
Sent: Wednesday, January 07, 2004 8:38 AM
To: Bill Gates; Steve Ballmer
Subject: losing our way...
I am not sure how the company lost sight of what matters to our customers (both business and home) the most, but in my view we lost our way. I think our teams lost sight of what bug-free means, what resilience means, what full scenarios mean, what security means, what performance means, how important current applications are, and really understanding what the most important problems [our] customers face are. I see lots of random features and some great vision, but that doesn't translate onto great products.
I would buy a Mac today if I was not working at Microsoft...my point is about the philosophy that Apple uses. They think scenario. They think simple.
In relatively short order I went from having a MacBook to purchasing a Mac Pro, which replaced my primary Windows desktop. Whereas the MacBook was quick, the Mac Pro was-and still is-remarkably fast. With dual 2.8Ghz quad core Xeons and 12GB of RAM, I was suddenly able to run a huge number of applications seamlessly.Former MS Business Development Director Don Dodge tries out Apple stuff:
The bottom line is I'm really happy I decided to "try out" that MacBook two years ago. Computing-as a software developer the place I spent a huge number of my waking hours-became fun and exciting again.
The most obvious distinction between Microsoft and Apple is design. Apple is quite simply the best hardware / software design company in the world...You see the design ethic in everything Apple does. The Mac, iPod, iTouch, iPhone and iPad are just beautiful, elegant, and imaginative designs that provide a delightful user experience.Feb 4, 2010 - Former MS VP **** Brass recounts Microsoft's self-inflicted woes:
When we were building the tablet PC in 2001, the vice president in charge of Office at the time decided he didn't like the concept. The tablet required a stylus, and he much preferred keyboards to pens and thought our efforts doomed. To guarantee they were, he refused to modify the popular Office applications to work properly with the tablet. So if you wanted to enter a number into a spreadsheet or correct a word in an e-mail message, you had to write it in a special pop-up box, which then transferred the information to Office. Annoying, clumsy and slow.
People should have confidence that their work is always preserved unless they explicitly cancel or delete it. If your application helps people create and edit documents, make sure they do not have to take an explicit save action.

My friend Craig Nakamoto just posted his first review of the new iPhone 3Gs. Long story short: he likes it. I'm not surprised. Craig has in the past used (among other devices) a Moto Razr, a Moto Q, a Blackberry, and an iPhone 3G (which got run over by a car).
I can't say it any better than Ezra Levant did — in serving notices of trespass to student members of Campus Pro-Life, the University of Calgary administration merits condemnation, not just from its alumni, but from everyone who believes that a university has a special duty to protect free speech and foster honest debate about controversial issues. As someone who grew up under the military dictatorship of Ferdinand Marcos, I still remember how one of my childhood friends was tortured and then murdered by that odious regime. Alas, Canada seems to be rapidly devolving towards a 21st-century tyranny of the morally relativistic Left, and this idiocy by the university administration is just more evidence of the accelerating suicide of the West. Today the police knock on doors of university students who are trying to raise awareness about a legitimate public policy issue. Tomorrow, what? Be afraid. Be very, very afraid.
I'm quite late posting my review (I watched the movie months ago, shortly after it was released in cinemas), but here it is, finally.
Some people think Sen. McCain picked Alaska Governor Sarah Palin to woo Hillary Clinton supporters disenchanted with Sen. Obama's failure to name Sen. Clinton as his running mate. It's probably not that simple, but one can't help wondering if indeed gender was indeed a major issue in this case. Is the American public truly ready to accept a woman as its potential next president? Perhaps, perhaps not.We knew through early testing he would face special challenges, and we feel privileged that God would entrust us with this gift and allow us unspeakable joy as he entered our lives. We have faith that every baby is created for good purpose and has potential to make this world a better place. We are truly blessed.OK. Now if that doesn't bring into stark relief the difference between a pro-life and a pro-choice (really pro-death) position, I don't know what does. Regardless of your politics, the pro-death position is really no different in principle from the "useless eaters" philosophy that led to the Holocaust. And this should make us think carefully: what do "pro-choice" people really believe? That some human lives (e.g. theirs) are more valuable than others (in this case, unborn children). This should be clear. Don't let the arguments about "a woman's right to choose" fool you. A right to choose what, exactly? To kill her unborn child. In other words, murder.
Yesterday, with my fuel gauge reading empty, I filled up my car (a 1996 Honda Civic CX hatchback 5-speed). Regular petrol has gone up over 100% since I bought my car new 12 years ago, so its fuel economy is even more important now. At every fillup, I reset the trip odometer and take careful note of total fuel consumed. For the most recent period I had gone 648.1 km, the fillup was 37.562 litres, so the car used 5.8 litres of fuel per 100 km traveled. This matches the highway fuel economy specified in the 1996 Civic brochure, which is impressive because I mostly drive in the city. By avoiding traffic and shifting into the highest gear as soon as possible, I often exceed the city fuel economy rating of a SmartCar! My next car will be... you guessed it, another Honda. Like this one.
Given the projected demand growth vs. production decline of oil, this discovery comes not a moment too soon. It brings us closer to a hydrogen-fueled future.Inspired by the photosynthesis performed by plants, Nocera and Matthew Kanan, a postdoctoral fellow in Nocera's lab, have developed an unprecedented process that will allow the sun's energy to be used to split water into hydrogen and oxygen gases. Later, the oxygen and hydrogen may be recombined inside a fuel cell, creating carbon-free electricity to power your house or your electric car, day or night.The key component in Nocera and Kanan's new process is a new catalyst that produces oxygen gas from water; another catalyst produces valuable hydrogen gas. The new catalyst consists of cobalt metal, phosphate and an electrode, placed in water. When electricity -- whether from a photovoltaic cell, a wind turbine or any other source -- runs through the electrode, the cobalt and phosphate form a thin film on the electrode, and oxygen gas is produced.Combined with another catalyst, such as platinum, that can produce hydrogen gas from water, the system can duplicate the water splitting reaction that occurs during photosynthesis.The new catalyst works at room temperature, in neutral pH water, and it's easy to set up, Nocera said. "That's why I know this is going to work. It's so easy to implement," he said....James Barber, a leader in the study of photosynthesis who was not involved in this research, called the discovery by Nocera and Kanan a "giant leap" toward generating clean, carbon-free energy on a massive scale."This is a major discovery with enormous implications for the future prosperity of humankind," said Barber, the Ernst Chain Professor of Biochemistry at Imperial College London. "The importance of their discovery cannot be overstated since it opens up the door for developing new technologies for energy production thus reducing our dependence for fossil fuels and addressing the global climate change problem."
I had to work from home today because the plumbers arrived to inspect and clean out our sewer drains. Our next door neighbour had a sewer line backup that flooded their basement just before Christmas. The line had to be replaced, which meant removing a large tree from their front yard and digging a trench up the lawn from the sidewalk to the house. Since our home is about the same age, we decided to have our sewer line checked, and we're sure glad we did. Some tree roots had grown into the joint between our main sewer line and the city sewer line, and there was a partial obstruction. Using a high-pressure hydroscrubber, the plumber cleared away the tree roots and the buildup inside the pipe. In the future we have to call the City Waterworks office for a regular inspection. I'm just glad we caught this problem before it got serious enough to require excavation.